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What to Expect During an ARC Launch: From Installation to Adoption

July 15, 2026 4 min read
What to Expect During an ARC Launch: From Installation to Adoption

Launching ARC at your site is an exciting milestone and we’re committed to making the process as smooth and successful as possible. Whether you’re introducing ARC to a single location or rolling it out across multiple sites, our team works alongside you every step of the way to ensure a seamless implementation and strong long-term adoption.

Here’s what you can expect during your ARC launch journey.

Step 1: Site Survey & Planning

Every successful launch begins with thoughtful planning.

During the site survey phase, our team works closely with your stakeholders to understand your facility layout, employee traffic patterns, and operational goals. Together, we’ll identify the best locations for ARC kiosks to maximize visibility, accessibility, and engagement.

Key considerations include:

  • High-traffic employee areas
  • Break rooms and common spaces
  • Accessibility requirements
  • Power and connectivity needs
  • Employee workflow and shift patterns

The goal is simple: place ARC where employees can easily access it as part of their daily routine.

Step 2: Customer Success Training

Training is one of the most important components of a successful ARC launch.

To ensure everyone feels confident using the platform, our Customer Success team conducts virtual training sessions for both managers. Training is customized to each client’s configurations and specifications.

Manager Training

Manager training sessions focus on:

  • Platform administration
  • Reporting and insights
  • Supporting employee engagement
  • Driving adoption within teams
  • Ongoing success strategies
  • Ensuring Managers feel confident and ready to train Associates
  • Where to find support

These live virtual sessions provide opportunities for questions, demonstrations, and hands-on learning to ensure every participant is comfortable with the platform before launch.

Step 3: ARC Delivery & Installation

Once kiosk locations are finalized, we’ll coordinate delivery and installation.

Our Operations team ensures that all ARC hardware arrives on schedule and is properly set up at your site. We work with your facilities and IT teams as needed to verify connectivity, functionality, and readiness before launch.

During this phase, we’ll:

  • Deliver and install all ARC kiosks and equipment
  • Verify network connectivity
  • Test system functionality
  • Confirm readiness for employee use

By the end of installation, your ARC stations will be fully operational and ready for launch.

Step 4: Device Loading & Configuration

With the kiosks installed, it’s time to load devices! At this stage, managers should review their Boot-Up Box, which contains the materials needed to support a successful launch. Inside, you’ll find resources such as device QR codes for tagging devices, associate communication posters, a Quick Start Guide, and other helpful implementation materials designed to make onboarding as smooth as possible.

Step 5: Go Live & Product Adoption

Launch day is just the beginning.

Once ARC is live, our focus shifts toward driving engagement and building long-term adoption. The most successful implementations are those where employees understand the value of the ARC platform and managers actively encourage participation.

To support adoption, our team provides:

  • Launch communications and promotional materials
  • User engagement strategies
  • 24/7 Customer Support Team
  • Performance monitoring and recommendations
  • Regular check-ins to review progress

We partner with your team to identify opportunities for increased utilization and help ensure employees are getting the most from ARC.

A Partnership for Long-Term Success

An ARC launch is more than an installation—it’s the beginning of a partnership.

From site surveys and kiosk placement to training and ongoing adoption support, our team is committed to helping your organization achieve a successful rollout and meaningful employee engagement.

By following a structured implementation process, we help ensure that ARC becomes an accessible, valuable resource for your workforce from day one—and continues delivering value long after launch.

Ready to launch ARC at your site? Our team is here to guide you through every step of the journey.